-Our Ordering Policy- -Tracking Your Package- -Filing a Claim for reship- -Q and A-
Great news Everyone!
FASTER DELIVERY SPEED!
As of 8-8-17, We have been approved for a larger weekly volume production! What does this mean? Well, as most of you know, from being one of our Retail customers, our orders always shipped either late Thursday or Early on Friday no matter when we ordered it, as our hemp oil is processed in SMALL Batches (usually less than 100oz!) at one time. Our Hemp is Grown and Harvested to be Fresh, Potent and of the highest Quality, always. Our processing time has always been based on two things; but primarily, the Volume of our average order carries the most weight. Starting TODAY (8-8-17) we will be able to Guarantee Domestic USA shipping within 10 Business days of you placing your order!
Meaning that we now have a guaranteed 2 week delivery time! If you order on MONDAY (DAY1) by 2PM it will be in your customer's mailbox by THURSDAY (DAY12) delivery, after 2PM MONDAY (1-1) will be no later than FRIDAY (1-13) Delivery. IF your client has not received their package, please follow the Package Tracking Procedure (PTP) below.
Package Tracking Procedure below:
THIS MUST be followed Precisely:
Day 10: You MUST request your USPS tracking # ( this is NOT an automatic procedure ). Day 11: Check the Status of your item follow Step #2 Day 12: return items requested in Step 2 (picture of processing) Day 13: Item will show rescheduled for delivery / or returned to sender (we will confirm). The entire process will be placed on each of your individual sites for future reference.
Please Return day 11: "Picture of Processing" to this email:
All days listed are business days ( Monday through Friday).
First of all, I hope none of you need to use this! If you are selling our product to it's fullest potential, not only are you studying everything you can about Our FULL SPECTRUM HEMP OIL; but also setting reasonable expectations on processing and delivery times. We've got some great new processing times; but just in case something slips thru, Please follow the steps below in order to track your package.
1) You can fill out a Case # at ANY time for a tracking USPS#. However, all tracking #'s will be provided 10 (TEN) full business days (free of charge) after your order is received (previously 14 days). Requests prior to 10 (TEN) days will be processed at $15 per request (invoiced) and must be completed (paid) prior to any orders being processed by MindSpring Hemp Co. Please fill out the the below contact form completely for ALL TRACKING and ORDER Inquiries. All requests will be submitted immediately and a reply will be received within 24 hours.
-In the past, I know we have been able to provide this within a few days. Unfortunately, now that we are growing in the # of Wholesale and Private Label partners, this is the most efficient way to ensure that everyone is making claims on delivery and tracking that they can keep.
2)PLEASE Do Not Contact us VIA Mindspringhempco@gmail.com for questions about Private Label / Wholesale orders. Your e-mail is always received; but must be forwarded to the correct email, which may mean an additional delay in answering your Tracking Request.
3) After 13 business days have lapsed from the date YOU ordered from US, you can request a complete reshipment of the entire reorder. Please see our Product Reship Guarantee below.
Expedited tracking request. (pre 10th day)
Product Re~ship GuaranteE:
We Guarantee that our Product (or your labeled product) will be in your Customers hands within 13 business days after you place your order with us OR your order is FREE. In order for us to expedite your return, there are a few basic things we need: 1) On day 11, please check the UPS tracking # here:
2) Please use a "SNIP IT" Tool, or something similar to take a screen shot of the tracking # Status. There is nothing else you have to do other than send us the picture of the tracking at this point. This needs to be returned within 24 hours (by day 12). If there is a message that "the product can not be delivered as addressed" or something similar of that nature, This will REQUIRE you to reschedule (can be done on-line), or call and "return to sender". If you reschedule, in our experience (and with no reason anyone can figure), there may be less than $1 postage on the item due. It doesn't happen often, but IT DOES HAPPEN.
3) If you have your customer pay the postage due, we will credit your account the amount of the submitted (picture taken) receipt. If you (or your customer), returns "to sender", we will reship immediately. (just send us a snip of the updated status Via the tracking link above)
Please include in the SUBJECT LINE: YOUR Company NAME / YOUR Customers NAME / THE USPS tracking:
This MUST be followed precisely: Day 10: request / receive your USPS tracking # Day 11: Check the Status of your item follow Step #2 Day 12: return items requested in Step 2 (picture of processing) Day 13: Item will show rescheduled for delivery / or returned to sender (we will confirm).
Please Return day 11: Picture of Processing" to this email: