Q: How long will it take our Product to Ship? A: The first order can take upto 12 business days, after that about 5-8. Please see our 13 days business guarantee.
Q: Is a tracking # provided? A: Please see our 13 business day guarentee, international orders are not guaranteed. We suggest to proceed with caution on orders outside of the United States & Costa Rica.
Q: Can my customer return the item they purchased? A: YES! If it is unopened and our error. Please email us for our return address.
Q: My (insert anything) has changed, can I change my label? A: Please review all labels for any errors, once an order is placed, it is our guarantee that your labels are correct. Turn Key labels can have address corrections only prior to ordering.
Q: Do we offer refunds or credits A: No. All orders are final once placed.
Q:Do I, as an Independent label owner, have the right to go to another hemp wholesaler? A: Yes, of course! There is no expectation of exclusive distribution (Us, to sell any product to you) or exclusive purchase (You to buy from us). This is simply an offer of service which can be terminated by either party at any time without notice, there is no explicit commitment by either party. However, we always want you to stay and succeed with us.